First, a 7-day free trial
Your Pro subscription starts with a 7-day free trial. If you cancel before the trial ends, you will not be charged for Pro. Otherwise, the first $20 USD monthly payment is charged when the trial ends, and your subscription renews monthly until you cancel. Any applicable taxes are shown before you confirm your subscription.
Signing in or creating an account alone does not start a paid subscription. Review the trial end date and renewal terms when confirming your subscription.
Then, 7 days to request a refund
Your first Pro subscription payment has a 7-day no-questions-asked refund period. The window starts on your first payment date—not the day your free trial begins.
Contact us within 7 days after that first payment for a full refund of that payment, including any taxes charged on it. You do not need to give a reason. Applications submitted or features used during this period do not remove your eligibility for this guarantee.
The time your request reaches our support inbox determines whether it is within the window. You do not need to wait for us to reply before the window closes.
How to request your refund
- Email support@whalesharks.io with the subject “Pro refund request.”
- Use your Surge Apply account email and include the receipt or payment date if you have it, so we can locate your first payment.
- We will confirm the refund and cancel future Pro renewals. If we need help locating the payment, we will ask only for the details needed to identify it.
Do not send a password, full card number, or other unnecessary sensitive information. Eligible refunds go back to the original payment method. Your payment provider or bank determines when the credit appears; we will let you know when the refund has been issued.
Canceling your subscription
To cancel, email support@whalesharks.io from your account email before your trial ends or before your next renewal. Your request is effective based on when we receive it. We will confirm cancellation and stop future renewal charges.
Canceling stops future billing; it does not automatically refund a payment already made. If you also want the first-payment refund, say so in your message within the refund window. After cancellation, paid access continues through the period already paid for unless that payment is refunded.
Pausing Daily Apply or signing out does not cancel Pro. If you request account deletion, include subscription cancellation in the same request.
Renewals and Application Packs
The 7-day guarantee applies only to your first Pro subscription payment. It does not apply to later monthly renewal payments or the $10 Application Pack for 100 submissions. Application Packs are one-time purchases and do not renew automatically or include a free trial.
Outside the first-payment guarantee, refunds are not automatically promised. If you believe a charge is incorrect, duplicate, unauthorized, or for a service we have not provided, contact support so we can review it. Any refund or cancellation rights you have under applicable law still apply, regardless of this policy.